At no point did this person acknowledge my concerns or even bother to identify themself.

I gave the person the benefit of the doubt at first, and asked who they are and why are they contacting me. It's not my job to accommodate incompetent customer service reps. I had to dig through Google to find the support website they use.ģ. The original email had no link to the support system or any form of authentication. Treating those emails with any level of trust is dangerous.Ģ. It's a common phishing/scamming technique. This contact came from out of the blue from an unidentified email address. Here's the complaint I sent to Bitsafe after the incident. If you're interested, attached is the conversation with support. Is there some sort of regulatory authority I can report this absolute sham of a banking service to? When (if ever) will Bitsafe transfer my funds to my other bank account?ģ. What will happen to the incoming SEPA transfer? Is there a 'return to sender' sort of function in SEPA transfers?Ģ. Bitsafe support won't respond, and I'm slightly worried now as to what will happen next.īased on what I've read here, a European EMI can't just steal my money and run.ġ. They asked for a bank statement and account details where they can transfer my remaining funds, and then silence.Īs a result, I now have a good amount of money frozen in the Bitsafe account AND a SEPA transfer coming into a Bitsafe account that's frozen. I tried to explain that online banking services shouldn't act like phishing emails but they weren't having it. Customer support got pissed off and they banned my account. I obviously didn't provide any, as banks don't do this sort of thing (at least banks who are not utterly incompetent). They wanted me to provide sensitive account details. Long story short - customer support contacted me in a way that looked suspiciously similar to a phishing scam. First time poster here, wanted to share my Bitsafe experience.

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